We recently learned insurance agents are receiving demand letters regarding their websites not being ADA compliant for the blind. The solution is often just a call to your website provider to add an accessibility menu to your landing page (see bottom left hand corner of the www.wiaagroup.org site for example). If you have a website, please contact your website provider to verify that your website is in ADA compliance. If you are in the market for a new website, please consider our technology partner, ITC, for exclusive pricing for WIAA members (click here for flyer).
Please note carriers have either ended or are ending billing leniency for those affected by COVID-19 which means all billing activities including regular bill cycles, late fees, insufficient fund fees, non-pay cancellations and collection activity will resume. Please contact the carrier billing department directly if your insured is still experiencing economic hardship for available options. See below for list of billing hold end dates by carrier and click on carrier names for more detail where available:
Liberty Mutual: July 15, 2020 for CA, June 22, 2020 for OR and June 15, 2020 for most other states
Hartford: June 1, 2020
Safeco: July 15, 2020 for CA, June 22, 2020 for OR and June 15, 2020 for most other states
Travelers: June 15, 2020 (note that Travelers personal auto customers will also see a 15% credit for their June premiums)